Refunds & Returns
Refunds and Returns
First, if you have a need to consider refunds, you likely ordered a product from us. This means we owe you a “Thank you!!” Nothing makes us happier than a legion of happy Luxury Lotus Spa customers and as such we promise to do our very best to deliver an amazing product and customer experience and rest assured, to make right any hiccups along the way within reasons. That said, here are some things you might want to know before you make your purchase…
- ALL SALES ARE FINAL
- WE DO NOT OFFER REFUND/EXCHANGE
- You may cancel any order at anytime prior to shipment.
- Because everyone’s skin is different, we can not guarantee you that you will see results fast. – You may experience a learning curve
- If you feel you’re owed a refund, please email us at Admin@LuxuryLotusSpa.com to give us time to review everything.
- WE DO OUR BEST TO WORK WITH YOU HOWEVER, ALL RIGHTS RESERVED. ONCE WE MAKE A DECISION – OUR DECISION IS FINAL
A few words about
Policy & Procedures Continue...
Shipping & Delivery
Luxury Lotus Spa, LLC currently uses United States Postal Service (USPS) and UPS for shipping all orders.
We automatically offer free shipping to all USA destinations for orders of $100.00 or more.
For orders under $100.00, the amount you are quoted is the exact amount for shipping as determined by USPS/UPS to deliver a package to your destination.
Shipment fees are based on the total weight of your order from our distribution centers.
Please note, when we have a lot of orders in the queue, it make take up 10-18 business days to ship your products to you.
Containers and product color will vary depending on what’s currently in season however, the effectiveness of our products will not change.
UPS Mail shipments take 3 – 5 business days to arrive at their destination. All orders can be tracked through
within 24-48 hours after shipping, confirmation has been sent to you.
Orders placed before 2:00 pm EST usually ship the same business day when we can. Orders placed after 2:00 pm EST usually ship the next business day.
In the event of your order being designated to a shipping address you’d like to change (after it’s already been shipped), USPS offers package intercept services. The fee for this service is around $12.55 USD and is applicable for any package that has not yet been delivered.
FULL-International Shipping Will Be Available in the future. Thank you for your support and patience
We currently ship to US & CANADA ONLY
Please Note… Canada Shipping Cost is usually $27-$75+ The amount varies based on the weight of your package(s).
Up to 35% Off